Customer relationship management systems have become indispensable tools in running business operations. In an always-connected and increasingly digital business world, manually-updated CRMs can quickly become unwieldy drags on office productivity and efficiency. This makes CRM platforms prime use cases of how companies across industries can leverage solutions using artificial intelligence technology.
There are still several misconceptions about AI. Fundamentally, AI is about understanding the importance of data analysis and how we can train machines to synthesize, analyze, and act on data as a human being could. At its core, AI technology is about liberating the human mind from mundane tasks.